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  Spurring the Consumer Feedback Loop with Connected Devices

In a press release from earlier this year, Gartner had predicted that by the year 2018 mobile devices would account for initiating 5% of consumer services cases, registering a marginal rise of 0.02% from 2014. Research shows that most businesses lose around a whopping $83 billion owing to poor consumer services (Source: kissmetrics) in the US alone while globally, the average cost of losing a consumer is $243. It is only viable to think of automating support services as a way to lower the costs ...

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